Box, mailer, label, padding, inserts and all included pieces.
Damaged Package Help
When a package arrives damaged, start here.
Keep the package, product and delivery materials together, take clear photos and contact Lullova before discarding anything or sending an item back. These details help our care team understand what happened and review the appropriate next step.
Do not discard packaging
Keep the box, mailer, labels, inserts and internal protection.
Photograph before opening further
Capture the package condition from several clear angles.
Contact us before returning
Wait for Lullova instructions before sending anything back.
Show the outside, label, opening, protection and affected item.
Include the item name, order information and a short description.
Do not return, repair, wash or dispose of the item too early.
First Steps
Protect the evidence before moving the package.
A few careful steps can make the review clearer. Handle damaged mother and baby care items cautiously, especially when broken seals, sharp edges, leaking contents or hygiene concerns are visible.
Leave the package together
Keep the outer package, shipping label, internal wrapping and product in the condition in which they were received.
Preserve the full packageTake clear photographs
Photograph the unopened exterior when possible, then document the label, opening, internal protection and damaged area.
Use several anglesAvoid using the item
Do not wash, assemble, test, repair or place a visibly damaged item into a feeding, bathing, changing or comfort routine.
Safety before useContact Lullova
Send the order details, a short description and the clearest photos so our care team can begin reviewing the concern.
Wait for next steps
Photo Checklist
Show the full delivery story, not only the damaged spot.
Clear, well-lit photos help connect the product condition to the package and delivery. Avoid editing, filtering or tightly cropping the images.
Outer package
Photograph the full box or mailer, including crushed corners, punctures, tears, water marks or opened seams.
Full exterior viewShipping label
Capture the visible delivery label so the package can be matched to the correct order and shipment.
Keep details readableInside protection
Show how the product was positioned, wrapped and protected when the package was first opened.
Before rearrangingProduct condition
Take both a full product photo and close views of cracks, dents, leaks, broken seals or missing parts.
Wide and close views
What to Include
A complete message helps us review the concern clearly.
Use one message to share the order information, product details, delivery condition and photographs. Keep the description factual and explain what you noticed when the package arrived.
Do not send sensitive payment information.
Lullova does not need a full payment card number, account password or other private credentials to review package damage.
Order information
Include the name used for the order and any available order reference so the purchase can be located.
Product name
Identify the affected baby care, feeding, bath, diapering, mom care, nursery or travel item.
Delivery condition
Explain whether the package was crushed, torn, wet, punctured, opened, resealed or otherwise visibly affected.
Product concern
Describe cracks, dents, leakage, broken parts, damaged seals, contamination concerns or missing pieces.
Clear photo set
Attach the exterior, label, internal protection, full product and close-up views in the same support request.
Types of Damage
Different concerns require different evidence.
Use the closest category below when describing the package. More than one category may apply to the same delivery.
Crushed, torn or punctured
Structural damage can affect the protection around baby and mom care products even when the item is not immediately visible.
- Show every affected side
- Photograph opened seams or holes
- Keep internal padding in place
- Check included parts carefully
Wet, stained or leaking
Avoid using products when moisture, leakage, odor or compromised seals could affect hygiene or product safety.
- Photograph the source and spread
- Keep affected packaging separate
- Avoid direct skin contact when uncertain
- Do not wash away visible evidence
Broken, incomplete or unsealed
Broken pieces, missing components and damaged hygiene seals should be documented before the product is assembled or used.
- Show the complete product
- Capture damaged seals clearly
- List missing parts or accessories
- Keep manuals and inserts together
Keep these items.
Preserve everything connected to the delivery until Lullova confirms that it is no longer needed for review.
01
Outer shipping package
Keep the full box, mailer or protective envelope.
02
Shipping label
Leave the delivery label attached and readable.
03
Internal materials
Retain padding, inserts, wrappers and product boxes.
04
All product components
Keep damaged, loose, broken or missing-part evidence together.
Avoid these actions.
Early disposal, repair or use can remove details needed to understand the condition in which the order arrived.
01
Do not discard packaging
Wait until the support review no longer requires it.
02
Do not use or wash the item
Keep hygiene-sensitive products in received condition.
03
Do not attempt a repair
A repair can alter the original damage and review.
04
Do not return without approval
Wait for the correct handling and return instructions.
Shipping Estimate
3–5 business days
Standard delivery timing after shipment confirmation.
Email Care
info@lullova.lat
Package damage, order and product support.
Phone
6606015786
A direct contact option for Lullova customer care.
Store Address
217 S Virginia Adrian MO 64720
Wait for instructions before mailing any item.
Damage Questions
Helpful answers before you submit the report.
These answers cover common damaged-package situations. Individual outcomes depend on the order, product and evidence provided.
Should I throw away the damaged packaging?
No. Keep the outer package, label, internal padding, wrappers, product box and all included pieces until Lullova confirms they are no longer needed.
Which photos should I take?
Photograph the full outer package, the shipping label, every damaged side, the package opening, internal protection, the full product and close-up views of the concern.
Can I use the product while waiting for support?
Do not use a product when damage, leakage, broken seals, missing parts or another condition could affect hygiene, safety or function.
Should I send the item back immediately?
No. Contact Lullova first and wait for instructions. The correct handling process depends on the product and the result of the damaged-package review.
What if only the outer box is damaged?
Photograph the box before opening further, then inspect and document the internal packaging, product box, seals, accessories and product condition.
What if the product is leaking?
Avoid unnecessary contact, keep the product away from children and feeding areas, photograph the leak and surrounding packaging, and contact Lullova with the order details.
What if a component is missing?
Photograph the product, package contents, inserts and any list of included parts. Explain which component appears to be missing in the support message.
Will every damage report receive the same resolution?
No. The available resolution depends on the order, product, package condition, evidence and review outcome. Lullova will explain the approved next step.
Ready to Report Damage?
Keep everything together and send one clear support message.
Include the order details, product name, delivery condition, description of the damage and clear photographs. Lullova will review the information and provide the appropriate next instructions.