Order, account, payment, delivery and support details.
Privacy Policy
Clear care for your personal information.
This Privacy Policy explains how Lullova collects, uses, stores and discloses personal information when you visit lullova.lat, place an order, contact our care team or otherwise interact with our store.
Last updated: July 10, 2026
Your privacy
Handled with purpose, clarity and appropriate care.
Process purchases, deliver orders and answer questions.
Support security, fraud prevention and legal compliance.
Respond to applicable requests and communication preferences.
Privacy at a Glance
The essentials, before the full policy.
We collect information needed to operate the store, complete orders, provide customer support, maintain security and improve the shopping experience.
Information you share
Contact details, delivery information, order activity and messages sent to our customer care team.
Direct informationInformation from use
Device, browser, network, page interaction and cookie-related information generated when the store is used.
Technical informationService providers
Shopify, payment providers, delivery partners, support tools and other providers help us operate the store.
Operational supportYour privacy choices
Depending on where you live, you may have rights concerning access, correction, deletion or certain uses of information.
Applicable rightsPersonal information we collect
The information we collect depends on how you interact with Lullova. It may include information you provide directly, information generated through use of the store and information received from service providers.
Identity & Contact
Basic customer details
Name, email address, telephone number, billing address, delivery address and account information.
Order Activity
Purchase information
Products viewed or purchased, order history, returns, exchanges, delivery status and transaction references.
Customer Care
Support communications
Messages, questions, product concerns, photos or other details submitted when contacting Lullova.
Device & Usage
Technical information
Browser, device, network, IP address, store interactions, referral information and cookie-related activity.
How we collect information
Personal information may be collected in several ways as you use Lullova or interact with companies that help us provide store services.
- Directly from you: when you place an order, create or use an account, submit information, request support or communicate with Lullova.
- Automatically: through cookies, pixels, logs and similar technologies used by the store or enabled service providers.
- From service providers: such as Shopify, payment providers, delivery partners, fraud prevention tools, analytics providers and customer support services.
- From business partners: when a feature, integration or marketing service is enabled and permitted by applicable settings and law.
How we use personal information
We use personal information for purposes connected to operating, supporting, securing and improving Lullova.
- Process purchases, payments, confirmations, deliveries, returns, exchanges and related order activity.
- Provide customer care, respond to product questions and help resolve order or delivery concerns.
- Maintain accounts, remember preferences and support a more consistent store experience.
- Detect, investigate and reduce fraud, misuse, security incidents or other harmful activity.
- Measure store performance, understand how features are used and improve navigation, content and customer support.
- Send service communications and, where permitted, marketing communications based on preferences and applicable law.
- Comply with legal obligations, enforce store terms and protect the rights, safety and interests of Lullova, customers and others.
Payments and transaction information
Payment information is processed through payment services made available through the store. Lullova may receive transaction status, payment method details, fraud signals or limited payment references needed to complete and support an order.
- Payment providers process payment credentials according to their own privacy and security practices.
- We use payment-related information to complete purchases, issue approved adjustments and address transaction questions.
- Additional verification may be requested when needed to protect customers, the store or a transaction.
How information may be disclosed
Personal information may be disclosed when reasonably necessary to operate Lullova, provide requested services, protect the store or comply with legal obligations.
- Shopify and technology providers: to host, maintain and support the online store and its functionality.
- Payment and fraud providers: to process transactions, verify activity and reduce payment risk.
- Delivery partners: to prepare, route, deliver and support shipments.
- Customer care and operational providers: to support communications, store administration, analytics and related business functions.
- Legal and safety recipients: when required by law or reasonably necessary to protect rights, prevent harm or respond to valid legal requests.
- Business transaction recipients: in connection with a reorganization, financing, transfer, merger or similar transaction, subject to appropriate handling.
Marketing and analytics
If marketing, analytics or advertising tools are enabled on the store, they may use cookies or similar technologies to understand visits, measure performance, personalize content or help evaluate advertising.
- You may be able to manage marketing preferences through unsubscribe options, browser controls or available privacy settings.
- Some privacy laws may treat certain advertising or analytics disclosures as a sale or sharing of personal information, even when no money is exchanged.
- You may contact Lullova to ask about applicable choices available in your location.
Data retention
We retain personal information for as long as reasonably needed for the purposes described in this policy, including completing transactions, maintaining business and tax records, resolving disputes, supporting customers, preventing fraud and meeting legal obligations.
- Retention periods may vary based on the type of information and the reason it was collected.
- Information may be deleted, anonymized or retained in a restricted form when it is no longer needed for active use.
- Some records may remain in backups or archives for a limited period before routine deletion.
Security
Lullova and its service providers use administrative, technical and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
- Use a strong password and keep account or payment credentials private.
- Contact Lullova if you believe an order, account or communication may have been accessed without authorization.
- Avoid sending sensitive payment credentials through ordinary customer support messages.
Children's privacy
Lullova offers mother and baby care products, but the store is intended for adults making purchases or requesting information. We do not knowingly collect personal information directly from children.
- If you believe a child has provided personal information directly to Lullova, please contact us with enough detail to review the concern.
- Product information about a baby or child should only be shared when reasonably necessary for customer care and should not include unnecessary sensitive details.
International processing
Lullova and its service providers may process personal information in locations outside the country or region where you live. Privacy protections may differ between locations.
- Where required, appropriate legal or contractual safeguards may be used for international processing.
- Service providers may maintain systems, support teams or infrastructure in multiple countries.
Third-party services and websites
The store may use or connect with third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
- Review the privacy terms of a third party before providing information directly to that service.
- Lullova is not responsible for the privacy practices, content or security of third-party websites or services.
Changes to this policy
We may update this Privacy Policy to reflect changes in the store, services, legal requirements or privacy practices. The revised version will be posted on this page with an updated effective date.
Your Privacy Rights
Choices may be available based on where you live.
Applicable law may provide some or all of the following rights. We may need to verify your identity before completing a request.
Access
Ask whether we hold personal information about you and request access to applicable information.
Subject to applicable lawCorrection
Request correction of personal information that is inaccurate or incomplete.
Verification may applyDeletion
Request deletion of certain personal information, subject to legal, security and recordkeeping exceptions.
Exceptions may applyPortability
Request a copy of certain personal information in a usable format where this right applies.
Availability variesOpt out or object
Object to or request limits on certain processing, marketing, advertising, sale or sharing activities where applicable.
Location dependentAppeal or complain
Ask for review of a privacy decision or contact an appropriate privacy authority where available.
Rights vary by region
Privacy Questions
Helpful answers about your information.
These answers summarize common privacy topics. The full sections above provide additional context.
Why does Lullova need my delivery information?
We use delivery information to prepare, route and support your order. Relevant information may be provided to delivery and fulfillment partners involved in completing the shipment.
Does Lullova receive my full payment card number?
Payment credentials are generally processed through payment services made available by the store. Lullova may receive limited transaction details, payment status and references needed to support the order.
How can I stop marketing messages?
Use the unsubscribe option included in an applicable marketing communication or contact Lullova. Service messages concerning an active order or account may still be sent when needed.
Can I ask Lullova to delete my information?
Depending on where you live, you may have a deletion right. Certain information may still need to be retained for legal, security, tax, fraud prevention or transaction record purposes.
How will Lullova verify a privacy request?
We may request information reasonably necessary to confirm your identity, locate the relevant records and protect information from unauthorized access or deletion.
Can an authorized person submit a request for me?
Where permitted, an authorized representative may submit a request. We may ask for proof of authorization and may still need to verify your identity directly.
Privacy Email
info@lullova.lat
Include “Privacy Request” in your message subject.
Phone
6606015786
Customer care contact for general privacy questions.
Mailing Address
217 S Virginia Adrian MO 64720
Address written privacy correspondence to Lullova.
Store
lullova.lat
This policy applies to Lullova store interactions.
Privacy Support
Questions or requests deserve a clear response.
Contact Lullova with your privacy question, the type of request and enough information for our care team to understand and locate the relevant records.