Thoughtful delivery for everyday family care.

Lullova ships only to destinations supported by the options available during checkout. If a shipping method is not displayed for the submitted address, delivery may not currently be available to that destination.

• Enter the complete destination before reviewing available shipping methods.
• Availability can vary by location, product or carrier service.
• Shipping methods should not be assumed until checkout displays them.

Applicable shipping charges are displayed during checkout before the order is completed. Charges can depend on destination, available carrier method, product details and the contents of the order.

• Review the shipping charge before submitting payment.
• Promotional shipping terms apply only when displayed and valid at checkout.
• Shipping charges can change when the address or order contents change.

Lullova's standard shipping estimate is 3–5 business days after shipment confirmation. Business days generally exclude weekends and public holidays.

• The estimate begins after dispatch confirmation.
• Carrier delays can extend the final delivery date.
• Remote or access-limited destinations may require additional time.

When tracking is available, it is shared after the carrier has received or registered the shipment. A tracking page may take additional time to display the first movement scan.

• Allow time for the carrier to activate the tracking record.
• Carrier scans may not update at every transport stage.
• The carrier's estimated date may change while the package is moving.

Customers are responsible for providing a complete delivery address, including apartment, unit, building or access details when applicable.

• Review the name, street, city, state, postal code and telephone number.
• Contact Lullova promptly when an address correction is needed.
• Address changes may not be possible after dispatch.

Contact Lullova as soon as possible when a change or cancellation is needed. Requests are reviewed, but they cannot be guaranteed once preparation or dispatch has begun.

• Include the order details and the exact requested change.
• Do not place a second order solely to correct an address without contacting support.
• Dispatched orders may need to complete the delivery process before another resolution is reviewed.

When tracking shows delivered but the package is not visible, first check the immediate delivery area, building reception, household members and any location shown in the carrier record.

• Allow a short period for delayed final placement or scan updates.
• Review any delivery photo, note or access-point information.
• Contact Lullova with the order and tracking details if the package remains missing.

A carrier may return a package because of an incomplete address, repeated failed delivery, refusal, access restrictions or other destination concerns.

• Contact Lullova when tracking shows a return-to-sender status.
• Additional delivery charges may apply when reshipment is available.
• A new shipment is not arranged until the returned package and order details are reviewed.