Order details
Share the order information, the item involved and the reason you are contacting us so the request can be matched correctly.
Required for review
Returns & Exchanges
Clear support when an item is not quite right.
Lullova reviews return and exchange requests with care, clarity and attention to the hygiene needs of mother and baby essentials. Contact us before sending an item back so our care team can review the order and provide the correct next steps.
Contact us first
Please request guidance before returning any item.
Keep items protected
Retain original packaging, labels and included accessories.
Hygiene matters
Opened personal-care items may have return restrictions.
Have Ready
Your order details and item name
Include
A brief description of the concern
Wait For
Return instructions from Lullova
Before You Request a Return
A few details help us review your request accurately.
Eligibility can depend on the type of product, its condition, whether it has been opened and the reason for the request. Our care team will confirm the available option after reviewing the order.
Product condition
Keep the product unused, clean and protected whenever possible, with labels, packaging and included parts retained.
Condition mattersHygiene status
Feeding, bath, body, diapering and other personal-care products may not qualify once opened, used or no longer hygienically sealed.
Safety comes firstPackaging & accessories
Include manuals, attachments, inserts, cases and all other pieces supplied with the product when a return is approved.
Keep everything together
The Request Process
Four calm steps from question to resolution.
Please do not send a package back without approval. The correct instructions depend on the product, order details and requested outcome.
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Contact Lullova
Reach our care team with the order details, item name and a clear description of the return or exchange request.
Begin with support -
Share helpful details
When relevant, include clear photos of the product, packaging, shipping label or visible concern.
Help us review -
Wait for instructions
Our team will review the request and explain the available option, packaging guidance and return steps.
Do not ship early -
Complete the approved step
Follow the provided instructions and retain any shipping or tracking information until the request is complete.
Keep your records
Product Condition Guide
Care products need thoughtful handling after delivery.
Mother and baby essentials often involve close contact, feeding or personal care. For that reason, hygiene, seals and product condition are important parts of every return review.
✓
Keep products unused when possible
Avoid washing, testing, assembling or using an item when you already know you may need to return it.
✓
Protect original seals and labels
Unbroken hygiene seals, tags and identifying labels help us assess the product accurately.
✓
Keep all included components
Store accessories, instructions, inserts and packaging together until the request has been resolved.
✓
Photograph concerns promptly
Clear images can be useful when an item arrives damaged, incomplete or different from what was expected.
How Requests Are Reviewed
Each request is considered using the order and product details.
Our care team looks at the reason for the request, product category, hygiene status, condition, packaging and any supporting information. After review, we will explain the available resolution and next steps.
Please wait for approval before returning an item.
Packages sent without instructions may be delayed, misdirected or unable to be matched to the correct request.
Can the item be identified?
Accurate order details help us verify the purchase and review the correct product.
Is the item unused and complete?
Product condition, seals, labels, accessories and packaging may affect the available option.
Does the item involve personal hygiene?
Some feeding, body care, diapering and intimate care products may have additional restrictions.
Possible Resolutions
The right outcome depends on the approved request.
After reviewing the order, Lullova will confirm which option is available and explain any additional steps required.
Approved return
When a return is approved, we will provide instructions for preparing and sending the item through the appropriate return path.
Follow the provided instructionsReplacement or exchange
An exchange or replacement may be available depending on the item, the reason for the request and current product availability.
Availability is confirmed firstDamaged or incorrect item
Contact us promptly with the order details and clear photos so our care team can review the delivery concern accurately.
Keep the item and packaging
Shipping
3–5 business days
Standard order preparation and delivery timing.
Email Care
info@lullova.lat
Return, exchange, product and order support.
Phone
6606015786
A direct option for Lullova customer care questions.
Store Address
217 S Virginia Adrian MO 64720
Please request instructions before sending any return.
Return Questions
Helpful answers before you contact us.
These general guidelines explain how to prepare a request. Your care specialist will confirm the details that apply to the specific product and order.
Should I send the item back before contacting Lullova?
No. Please contact our care team first and wait for return instructions. This helps ensure the item is sent through the correct process and matched to your request.
What information should I include in my request?
Include the order details, product name, reason for the request and a clear description of the item condition. Photos may be requested for damage, missing parts or incorrect items.
Can an opened baby care product be returned?
Some feeding, bath, body, diapering and other hygiene-sensitive products may not qualify after opening or use. Contact us with the item details so we can review the specific situation.
What should I do if an item arrives damaged?
Keep the item, packaging and shipping materials. Contact Lullova promptly with the order details and clear photos of the product, package and visible damage.
Can I request an exchange for another item?
Exchange availability depends on the product condition, request reason and current inventory. Our care team will confirm the available option after reviewing the order.
When will I receive the next instructions?
After the request is reviewed, Lullova will explain the approved resolution, packaging guidance and any return or exchange steps that apply.
Need Return Support?
Share the order details and we will help you find the next step.
Contact Lullova before sending an item back. Our care team will review the product, condition and request, then provide clear instructions for the available resolution.