Lullova Refund Policy
A clear and thoughtful path when an order needs review.
This policy explains return eligibility, hygiene-sensitive products, damaged or incorrect items, refund timing, and the information Lullova needs to review a request fairly.
Return Request Path
Four steps help keep every request clear.
Please do not send an item back before receiving return instructions. Unapproved parcels may be delayed, refused, or sent to a location that cannot process the return.
Pause use
When an item appears unsuitable, damaged, incomplete, or different from the order, stop using it and keep all included materials.
Protect the itemGather details
Prepare the order information, product name, delivery date, reason for the request, and clear photos when condition is relevant.
Prepare contextContact Lullova
Submit the request within 30 calendar days of confirmed delivery and wait for the care team to review the information.
Request reviewFollow instructions
If approved, use the return destination, packaging guidance, timing, and shipping instructions provided by Lullova.
Return as directedReturn Eligibility
Condition, timing, and product type all matter.
Mother and baby care products often involve close contact, feeding, bathing, changing, or personal-care routines. Eligibility is reviewed with product safety, hygiene, and resale condition in mind.
A return may be eligible when:
The request is made within the stated window and the item remains suitable for inspection and possible return.
The item is unused
It has not been worn, washed, assembled for use, filled, tested, or used in a care routine.
Packaging remains complete
Original packaging, labels, seals, inserts, instructions, accessories, and components are retained.
The request is timely
Lullova receives the return request within 30 calendar days of confirmed delivery.
Proof of purchase is available
The order information and checkout email can be matched to a purchase from Lullova.
A return may not be eligible when:
The item has entered a hygiene-sensitive routine, is incomplete, shows use, or falls outside the approved return conditions.
The item has been used or washed
This includes feeding, bath, body, diapering, changing, mom care, or comfort items used in direct contact.
A hygiene seal has been opened
Products with protective seals, liners, or sanitary packaging may become non-returnable after opening.
Parts or packaging are missing
Items returned without components, labels, instructions, accessories, or original packaging may be declined.
The return was not authorized
Items sent without prior review or outside the supplied instructions may not be accepted.
Hygiene-Sensitive Essentials
Some products require extra care before a return can be considered.
Items used around feeding, bottle care, bathing, diapering, changing, personal care, or direct skin contact may have limited return eligibility after protective packaging is opened.
Feeding and bottle-care items
Opened, washed, sterilized, assembled, filled, or used feeding products may not be accepted for return.
Bath, body, and diapering care
Items exposed to water, personal-care products, skin contact, changing routines, or bodily fluids may be non-returnable.
Textiles and comfort essentials
Washed, worn, stained, scented, or used textiles may not remain in returnable condition.
Damaged or incorrect exceptions
A hygiene-sensitive item may still be reviewed when it arrived damaged, defective, incomplete, or incorrect.
Possible Resolutions
The right outcome depends on what happened.
After reviewing the order, product condition, timing, available evidence, and policy requirements, Lullova may offer the resolution appropriate to the request.
Refund to the original payment method
When an eligible return is received and approved, the refund is initiated to the original payment method used for the order. Financial institutions may require additional processing time.
Replacement review
A replacement may be considered when an item arrived damaged, defective, incomplete, or different from the confirmed order.
Additional review
Lullova may request more photos, packaging details, or product information before deciding the next step.
Partial refund
A partial refund may be considered when the approved resolution covers only part of an order or a specific item value.
Return shipping and original shipping charges
Return-shipping responsibility depends on the reason for return. When an item arrived damaged, defective, incomplete, or incorrect, Lullova will review the appropriate shipping solution. Original shipping charges are generally not refundable unless required by the approved resolution or applicable law.
Damaged, Defective, or Incorrect Items
Keep the packaging and show us what arrived.
Contact Lullova promptly when a parcel or product arrives damaged, an item appears defective, a component is missing, or the received product does not match the order confirmation.
Complete Policy Notes
Important details for refunds, returns, and cancellations.
These sections explain how requests are reviewed. Applicable consumer rights and legal requirements continue to apply where they cannot be excluded.
Return request window
Return requests should be submitted within 30 calendar days of confirmed delivery. Requests received after this period may be declined unless the situation involves a right that applies under law.
Contacting Lullova within the request window does not automatically guarantee approval. The order, product category, item condition, hygiene status, packaging, and reason for return must still be reviewed.
Authorization before sending a return
All returns require prior review and authorization. Do not send a parcel to the business address or any other location unless Lullova has supplied return instructions for that specific request.
Approved instructions may include a return destination, packaging requirements, shipment timing, reference details, and information that should be placed inside or outside the parcel.
Condition requirements
Unless the request concerns damage, defect, missing components, or an incorrect item, products must normally remain unused, unwashed, unaltered, clean, complete, and in their original condition.
- Original labels, seals, packaging, instructions, accessories, and components should be included.
- The product should not show wear, scent, staining, washing, assembly for use, or routine contact.
- The item should be packaged carefully to prevent damage during return transit.
Non-returnable and restricted items
For hygiene and safety reasons, some products may not be returnable after opening, washing, sterilizing, assembly, testing, or use.
- Opened or used feeding and bottle-care products.
- Opened bath, body, diapering, changing, or personal-care items.
- Washed, worn, scented, stained, or used textiles and comfort items.
- Products with removed hygiene seals, protective liners, labels, or sanitary packaging.
- Items damaged through misuse, improper cleaning, unsuitable storage, alteration, or failure to follow instructions.
These restrictions do not prevent review of an item that arrived damaged, defective, incomplete, or incorrect.
Order cancellations and changes
Contact Lullova as soon as possible when an order needs cancellation or correction. A request is not guaranteed after order preparation has started or shipment arrangements have progressed.
Once an order has shipped, the return policy may apply instead. Address changes may also be unavailable after the carrier has received the shipment.
Return shipping responsibility
When a standard return is approved for a reason unrelated to damage, defect, missing components, or an incorrect item, return-shipping costs may be the customer's responsibility.
When Lullova confirms that an item arrived damaged, defective, incomplete, or incorrect, the care team will provide the appropriate shipping guidance for the approved resolution.
Inspection and approval
Returned products are reviewed after receipt. Inspection may consider product identity, condition, hygiene status, packaging, included components, authorization details, and whether the return followed the supplied instructions.
A refund may be declined or reduced when an item is incomplete, used, washed, altered, damaged after delivery, improperly packaged, or returned outside the approved conditions.
Refund processing
When a refund is approved, it is initiated to the original payment method. Lullova cannot control the additional time a bank, card issuer, payment provider, or financial institution may require to display the funds.
If the approved refund does not appear after a reasonable financial-processing period, first review the original payment account and then contact Lullova with the order details.
Original shipping charges
Original shipping charges are generally not refundable for standard returns. They may be included in an approved resolution when required by law or when Lullova confirms that the order was damaged, defective, incomplete, incorrect, or otherwise eligible for that adjustment.
Refused, unclaimed, or undeliverable parcels
Parcels returned because of refusal, an incomplete or incorrect address, failed delivery access, or failure to collect may require additional review before any refund is considered.
Shipping charges, carrier fees, return costs, and the product's return condition may affect the available resolution where permitted by law.
How to contact Lullova
Use the contact page, email info@lullova.lat, or call 6606015786. Include the order information, checkout email, product name, delivery date, reason for the request, and clear photos when relevant.
Lullova's business address is 217 S Virginia Adrian MO 64720. Do not send a return to this address unless the care team has specifically instructed you to do so for the approved request.
Refund and Return Support
Have your order details ready before you begin.
Share the order information, product name, delivery date, reason for the request, and clear photos when condition is involved. Lullova Care Support will review the next appropriate step.
Email: info@lullova.lat
Phone: 6606015786
Shipping: 3–5 business days
217 S Virginia Adrian MO 64720